Refund policy
DELIVERY & RETURNS
We offer next working day delivery (excluding Bank Holidays) as standard to UK Mainland addresses as long as you order before 1.00pm. This service is not available in Northern Ireland, Scottish Highlands and Islands*(see below).
We charge £7.49 for orders below £80, but it's free over that.
SATURDAY Deliveries
Should you order after 1.00pm on a Thursday and before 1.00pm on a Friday your order will be delivered on a Saturday. Orders placed after 1.00pm on a Friday will be delivered on Tuesday the following week.
* We offer a two working day service to the following locations Northern Ireland, Scottish Highlands and Islands, Channel Isles, Isle of Man, Isle of Wight, Scilly Isles and Republic of Ireland. However, at present, this service is not automated on our Webshop so please contact us at hello@elbowcraft.beer with SHIPPING as the subject line, so we can raise a manual invoice for the shipping costs, which are as follows: Northern Ireland - £20.00 Scottish Highlands - £14.00 Scottish Islands - £22.00 Channel Isles - £19.00 Isle of Man - £18.00 Isle of Wight - £18.00 Scilly Isles - £18.00
Republic of Ireland - £20.00 Once your SHIPPING invoice is paid your order will be shipped
RETURNS
We hope you will love your beers but If you are not happy for any reason send us an email at hello@elbowcraft.beer with RETURN as the subject line, and we'll do our best to fix any issues.
Missing Items
If, for any reason, elbowcraft.beer is unable to fulfil the whole of your order we will endeavor to contact you the day the order is placed to resolve the situation. This may involve either a swap for a similar product or removal of the product from the order.